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Privacy Policy

Last updated: March 14, 2026

1. Introduction

OWL Laboratories ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our blood testing services and website.

We are a service provided by Opus Wellbeing Limited, registered in England and Wales. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, date of birth, and contact details (email, phone, address)
  • Payment information (processed securely through Stripe)
  • Health information necessary for test processing (sex, date of birth)
  • Test results and related health data
  • Account credentials and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Website usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill your test orders
  • Provide test results and health insights
  • Communicate with you about your orders and results
  • Improve our services and website functionality
  • Comply with legal obligations and regulatory requirements
  • Send you service-related communications (with your consent)
  • Prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfill our contract with you (processing orders and providing results)
  • Legal obligation: To comply with healthcare and data protection regulations
  • Legitimate interests: To improve our services and prevent fraud
  • Consent: For marketing communications (where applicable)

5. Data Sharing and Disclosure

We may share your information with:

  • Accredited UK laboratories: To process your blood samples and generate results
  • Payment processors: To process payments securely
  • Service providers: Who assist in operating our website and services
  • Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties. All third parties are contractually obligated to protect your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Health records are typically retained for 8 years in accordance with healthcare regulations, or longer if required by law.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restrict processing: Request limitation of how we use your data
  • Data portability: Request transfer of your data to another service
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at support@owllaboratories.co.uk.

9. Cookies

Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. International Transfers

Your data is processed and stored within the United Kingdom. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place.

11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: